Privacy Policy

October 2025

At Cambrian Trees we are committed to protecting your privacy and keeping your personal information safe. This Privacy Policy explains how we collect, use, and protect the information you share with us when you visit our website, make a booking, or contact us.

1. Information We Collect

We may collect the following types of information:

Personal details – such as your name, email address, phone number, and postal address (when you make a booking, purchase, or contact us).
Payment information – processed securely through our trusted payment providers; we do not store full payment details on our servers.
Website usage data – including cookies, analytics, and browsing behaviour, to help us improve your experience.

2. How We Use Your Information

We use your information to:

Process and confirm your bookings or purchases.
Respond to enquiries and provide customer support.
Send order updates or booking confirmations.
Improve our website and services.
Share news or special offers (only if you’ve opted in to receive them).

3. Sharing Your Information

We do not sell or rent your personal information.
We only share your data with:

Trusted service providers (e.g. payment processors or delivery partners) who help us run our business.
Legal authorities, if required by law.

All third-party providers are required to handle your information securely and in compliance with data protection regulations.

4. Cookies

Our website uses cookies to provide a better browsing experience and to help us understand how visitors use our site.
You can choose to disable cookies in your browser settings, but some parts of the site may not function properly without them.

5. Data Security

We take appropriate measures to protect your personal information from unauthorised access, loss, or misuse. All payment transactions are encrypted and processed through secure, reputable platforms.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections or updates to your information.
Ask us to delete your data, where applicable.
Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at [insert contact email].

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of the last update clearly shown above.